Orders are generally dispatched within 1-5 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.

To ensure that your return is properly processed, we require an RMA number for all returns. Please refrain from sending any returns to our warehouse without a valid RMA number (as it may not be traceable and could potentially be lost).

For non-personalized items, we accept returns on all US orders within 30 days.

To be eligible for a return, the item must be:

• Unworn;
• In its original condition with packaging and barcode intact (if any); and
• In all original packaging including box, care kit, insert card, and pouch (if included).

When returning an item, the cost of the return label will be subtracted from the final refund amount. However, if you're returning an item for a replacement, exchange, or store credit, the return will be free of charge (For international returns, we cannot provide a return label due to differences in postage charges, so buyers are responsible for the postage cost of any international returns). Please keep in mind that items must be sent within 7 days of receiving the return authorization to be eligible for return or exchange.

In the event that an order is marked as delivered by the postal service or delivery carrier, and was shipped to the correct address as stated on the order confirmation, we will be unable to offer a refund unless the item is retrieved.
If you believe there has been an error, please contact our team at orders@shopverieta.com.

For personalized items, please note that all items with engraving or initial letters are considered a final sale. Unfortunately, due to the custom nature of these items, we are unable to accept changes or refunds unless there is an issue or mistake with the item.

Additionally, for hygienic reasons, all earrings and piercing jewelry sales are also considered final.

Once an exchange or store credit is issued on an order, it cannot be changed to a future refund, exchange, or store credit.

To initiate a return or exchange, please follow the steps on our returns page.

Our goal is for you to be happy and satisfied with your purchase. Should you have any questions or concerns, please do not hesitate to contact us. 

If you have put in the incorrect delivery address on your order then please contact us with 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.

If you order has taken longer than 15 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

Please note that delay in delivery process can be expected due to COVID-19. We are really sorry for the delay.

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.

When you receive your dispatched email you can contact us for an update on your tracking.

We accept all major credit and debit cards through the Stripe. If your card was declined then please do not worry, simply contact us and we will advise you.